Customer Service

Deerbusters.com
a division of Trident Enterprises International Inc
9735A Bethel Road
Frederick, MD 21702-2017
888.422.3337

CUSTOMER SERVICE:

Do you have a question about our products or an existing order?


Contact us via emailcustomerservice@tridentcorp.com

PAYMENT OPTIONS:

We gladly accept Visa, Mastercard, American Express, Discover and Paypal. A check or money order is also acceptable via mail. If you are prepaying by check, we reserve the right to ship after the check clears. A certified check or money order will ensure immediate shipment of your order. We do not accept COD orders. Remember UPS & Fed Ex cannot deliver to a PO Box number.

RETURN POLICY

Handling returns quickly and hassle free is just as important as shipping your order in a timely fashion. If for any reason you are unhappy with a product you have received DeerBusters.com we will glady take that product back without any hassle. Our policy is as follows: Unused or unopened product can be returned after purchase with a return authorization number. A return authorization number can be obtained by calling customer service at 301-694-6072. Write the RMA number on the outside of the package you are returning and include a copy of your receipt or packing slip. This will ensure a speedy credit to your account. We highly recommend shipping your return with a carrier that can track the shipment from start to finish. A tracking number will provide you proof that the return was received by our shipping department. All returns must be received in unused or undamaged condition for a full merchandise credit. Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries, then call customer service at 301-694-6072 for a return label and or an immediate product reshipment. Have your order number ready when you call for a speedy resolution. Customer service can be reached Monday thru Friday 8:30-5:00 ET.

WARRANTY:

Products not manufactured by Trident Enterprises/DeerBusters.com are under the manufacturers warranty and guarantees. These products come complete with all warranty and guarantee information. Neither Trident Enterprises/DeerBusters.Com nor the manufacturer may be held responsible for customer misuse of merchandise or received returns that have been damaged in transit. Trident Enterprises will accept any and all defective products within 30 days of purchase. After the 30 days defective or damaged products must be forwarded to the manufacturer if that product is not a DeerBusters.com Brand product.

PRIVACY POLICY STATEMENT

This is the secure web site of DeerBusters.Com.

For each visitor to our Web page, our Web server automatically recognizes no information regarding the e-mail address .

We collect user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site and not shared with other organizations for commercial purposes.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. Please provide us with your exact name and address. We do not share our list with other organizations at this time. Deerbusters.com is hosted on the Yahoo Shopping Network and is completely secure. Older browsers and some shopping malls placing our page in frames will show the lock icon as unlocked. This is due to an older browser with an expired security certificate or because a framed page shows the side or top page as being insecure while the main frame is secure. If you are concerned about security on the web, or our page, or if you have any questions please call us at 301-694-6072