- Shipping and Return Policies
Shipping and Return Policies
Deerbusters Shipping Terms
U.S. Orders $99.00 & Up are Shipped FREE!
- Orders under $99 will be charged a flat rate of $10.
- Fixed Knot Rolls, Fixed Knot Posts, Fixed Knot Gates and Deer Guards Are Not Eligible For Free Shipping
¹Alaska, Hawaii, APO's, FPO's, Foreign Orders and some Custom Orders will have additional shipping and/or handling charges quoted and added to their order. Customs, duties, and other tariffs are the responsibility of the customer. Some products cannot be shipped outside the US.
The majority of our orders are shipped within 2 business days. If for some reason your order cannot be shipped within 3 business days you will be notified by email as to the expected shipping date.
Deerbusters uses USPS for small orders and Fed-Ex for medium-sized to large-sized orders. Below is the tracking map to help customers track packages using Fed-Ex. Please note that small packages using the USPS shipping method take approximately 2 additional days to receive. For Canadian shipments, DeerbustersCanada uses Canada postal services for small orders and Fed-Ex for medium-sized to large-sized orders.
This map is based on products coming out of our PA warehouse (Zip code: 17268).
FedEx Statement on Coronavirus
FedEx is adhering to all regulations and guidelines from government authorities related to containment of COVID-19. These work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas. Customers can visit fedex.com or tnt.com to check the status of their shipments.
FedEx Express continues to operate inbound and outbound flights to and from impacted areas as local conditions and restrictions allow, and we are taking recommended precautions in terms of pilot, team member and customer health and safety.
The safety and well-being of our team members is our top priority. We are closely monitoring guidance by the World Health Organization and other public health organizations, and taking proper health precautions where warranted. We are also encouraging our team members to take any signs of illness seriously and seek medical attention as needed.
Freight Shipment Charges:
There will be additional shipping costs on items requiring freight shipping. These items will note that freight shipping is required and there will be additional costs for shipment. We will contact you for approval regarding the additional costs. If you would like to inquire about shipping costs on a freight item before placing your order, please call us at 1-888-648-1758. If your order is shipped via freight, someone must be present to inspect and sign for the shipment. The signee will also be responsible for unloading the shipment from the freight truck, carriers do not unload the product or provide liftgate services.All of our shipments are packaged in easy to manage bundles, making it easy to break apart and unload a shipment.
Additional Shipping Charges
In some circumstances it may be necessary to add shipping charges to orders which would usually qualify for free shipping. Shipments going to islands or remote areas not covered by standard delivery services will have an additional cost. We will contact you to approve the shipping costs and arrange payment for the additional shipping charges.
Drop Ship Items
Other items are shipped factory direct and these orders typically ship within 3 business days as well, however tracking information may not always be readily available. In such cases we will email you that the item has been shipped and that we are awaiting tracking information. Upon shipment of an order customers will receive an email within 1 business day of the shipment, confirming the ship date and mode of shipment. Tracking numbers are only given when available.
Retail prices posted on the internet are subject to change at any time and are the current price over any printed catalog or flyer pricing.
DeerBusters.com stands behind the products sold through their website and will honor any warranties or guarantees within 30 days of purchase. Any problems that arise after this period should be directed to the manufacturer for resolution. Most warranty information can be found on the instruction manual for your product.
Returns and Exchanges
Returns for unopened or unused items will gladly be accepted by DeerBusters.com within 30 days of purchase. You may use your order number as a return authorization number (RMA) for the shipment. The customer is responsible for all charges associated with the return shipment as well as any freight costs incurred for the outbound shipment.
Please return items that are in good, resellable conditions to the following address:
144 Cleveland Ave. Waynesboro, PA 17268
Please add name, invoice # to help Deerbusters staff. Refunds will be credited once items are returned to Deerbusters.com.
There is also a 10% restocking fee applied to all returned items. Customers are responsible for customs and brokerage charges for all return packages sent from Canada back to our warehouse in Pennsylvania.